Repair Service Terms and Conditions

PVF – Tech & Repair Services, with its registered address at Rua Alferes Veiga Pestana 1H, Centro Comercial Alferes Veiga Pestana, Loja 10B, 9050-079 Funchal – Madeira hereinafter referred to as PVF.

• Depending on the nature of each intervention, PVF may choose the method of resolution it deems most appropriate, provided it undertakes to apply all necessary means to resolve the customer’s issue.
• PVF’s intervention involves a risk of data loss and/or partial or total loss of the equipment during the repair process. PVF shall not be held responsible for such loss, except in cases of proven technical negligence.
• PVF undertakes to provide the necessary means rather than guaranteeing results and therefore excludes any liability for the possible non-resolution of issues due to reasons beyond the scope of its services.
• In hardware and/or electronic-level interventions, PVF does not guarantee full or partial recovery of the equipment submitted, particularly in cases of severe damage (such as drops, liquid damage, accidents, etc.)
• Repair cancellations will be accepted in cases where no parts need to be ordered; otherwise, the customer shall be responsible for paying any costs incurred up to that point.
• The intervention will always be carried out based on the reported faults. Any additional issues identified will be communicated to the customer, and their repair will be subject to a separate estimate.
• PVF reserves the right to refuse to provide services in cases of abusive use or any form of illegitimacy.
• Damaged and replaced parts will only be returned upon the customer’s request.
• The screen sealing applied to iPhone 7 models and later complies with IP67 and IP68 standards, providing protection against direct contact with liquids and dust; however, we do not guarantee that the devices are fully waterproof.
• The customer declares themselves solely responsible for the legality, content, use, origin and legitimacy of the information stored on their equipment and is entirely responsible for safeguarding such information prior to any intervention by PVF.
• Access to accounts, emails, systems, cards, personal data and any other data stored on the equipment that may be subject to copying shall only be accessed, copied or processed in the presence of the customer.
• Equipment collection period: The equipment must be collected within a maximum period of 45 days from the date of delivery. After this period, and in the absence of any contact or instructions from the customer, the equipment will be considered abandoned. Six months after that date, the company reserves the right to recycle, destroy or dispose of the equipment, which may no longer be claimed thereafter.

Privacy Policy (GDPR)

In accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679), PVF Tech Atelier is committed to protecting the privacy of its customers. The personal data collected may be used for the provision of services, as well as for sending information about products, promotional campaigns or festive communications. The customer may, at any time, opt out of these communications by making a direct request or by using the link available in our messages. Personal data is not shared with third parties without explicit consent, except where legally required.

Complaints Book

PVF Tech Atelier provides an official complaints book, in compliance with Portuguese law.

Waste Management

Registration of Battery and Accumulator Producers: ECO734/2016. PVF Tech Atelier complies with Portuguese environmental regulations for the management of waste electrical and electronic equipment (WEEE).